A man looks at his phone in anguish

Australians now complain more about our mobile services than internet plans

A new report from Australia’s telecommunications watchdog recorded nearly 80,000 complaints about phone and internet services in the last financial year, and while that number is substantial, it actually represents a 33.4% year-on-year decrease.

So what doesn’t work for us? They are our mobile services, according to the report of the Ombudsman of the Telecommunications Industry (TIO) (opens in a new tab). Mobile services represent the largest proportion of complaints, registering 39.7% of all complaints made.

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