Continued remote work can also mean continued Internet connectivity issues. Comcast offers some tips for how to improve your experience.

The best place to put your modem and router in your home

While some employees have returned to the office, many are still working from home at least a few days a week.

Continued remote work can also mean continued internet connectivity problems for the region’s more than 2 million Comcast customers, as well as customers of Verizon and other carriers.

In 2021, the first full year of the pandemic, Comcast customers used their home WiFi on nearly a billion devices across the country, Comcast spokesman Joel Shadle said. That represents 12 times more devices than were connected in 2018, before the pandemic. With more devices connecting to networks, it’s no surprise that some people have seen, and continue to see, slower internet speeds.

If in-home WiFi issues keep interrupting your Zoom calls and forcing a device reboot at noon nearly three years into the pandemic, here are some tips from Comcast experts on how to fix the problem without calling service to the client. These tips also apply whether you have Comcast, Verizon, or another Internet provider.

Check the position of your router and modem

If your router and modem, or a gateway (Comcast’s combination of a router and modem in one device that provides the most advanced Wi-Fi 6E connection) is in the basement, in a closet, or on a bookshelf, move it somewhere near the center of your house or apartment and on a raised surface.

“Location, location, location is not just a real estate phrase,” Shadle said. It also applies to where you put your router and modem.

The company uses a metaphor: think of the router and modem as a lamp: the light (or signal) is less abundant if it is hidden behind other objects.

Avoid placing the device next to a window for the same reason, as some of the signal will be wasted outside, unless the outdoor space is a patio or porch where you want coverage.

If the jack you need to plug your router and modem into is not in an ideal location, contact your Internet provider about alternate locations. If you live in an apartment, of course, check with the landlord first before making any electrical outlet changes.

reboot regularly

You’re probably familiar with the old wisdom about what to do when technology isn’t working properly: turn it off and back on again.

But this sage advice doesn’t just apply when a device is down.

Make it a habit to unplug your router from the wall, wait a minute, and then plug it back in. This can force software updates, which are sometimes not done automatically.

Monitor connected devices

If your Internet provider has an app, use it to see which devices are using WiFi at any given time. Pause devices you don’t want to use right now.

If you’re about to attend an important work meeting, for example, it may help to temporarily disconnect your child’s gaming device from the network, Shadle said. You don’t want it to suddenly install updates and slow down your connection in the middle of the meeting.

tighten the wires

Don’t overlook the physical connections on the router and modem.

“A loose cable connection to your gateway can cause all sorts of problems, slowing down your device, and in some cases causing issues that can affect your entire block,” Comcast wrote on its website, advising users to make sure the cables are “finger tight.”

Consider WiFi extenders

If your WiFi connection doesn’t improve with these tips, you have dead spots in your home, or your home office needs to be far from your router and modem, it may be worth the investment in WiFi extenders, which plug into a regular wall outlet. .

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